Thank you for visiting the Tow24 and reviewing our privacy policy.
BY USING OUR SERVICES OR BY OTHERWISE GIVING US YOUR
INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.
We do not collect any personal information about you unless you affirmatively choose to
provide that information to us. We do not share, sell, or transfer any personal information or
data to any unrelated third party.
Tow24 is committed to safeguarding its users’ privacy. We request all our users to read the
following ‘Privacy Policy’ to know how the personal information will be collected, used and
maintained, as you make use of our services.
Non-Personal information gathered automatically
If you are not doing anything during your visit but browse through the website, read pages, or
download information, our website’s operating system will automatically record some
general information about your visit. During your visit our web operating system will record
the following details:
The Internet domain or internet service provider for your internet service, Browser
type, type of operating system platform, date / time stamp, referring / exit pages’
address of the previous website that you were visiting, if you linked to us from
another website, domain name and country/state.
IP address to assist diagnose problems with servers that host and administer our
website.
Our website might contain links to third party websites. We do not have control and
are not accountable for, the content, privacy policies or reliability of such sites.
We use this information for statistical analysis, to help us make our site more useful to
visitors. This tracking system does not record information about individuals.
Updating your personal information and privacy preferences
You have the right to access, correct and delete inaccuracies in your personal information and
privacy preferences at any time. With respect to Registration Information, this may be
accomplished by logging in to your account on the relevant Tow24, where you can typically
view and make changes to your personal information. You may also access and correct your
personal information and privacy preferences (such as whether you wish to receive
promotional communications) by writing to Tow24.
Collection of personal information
As a visitor to this Site, you can engage in various activities without providing any personal
information. In connection with other activities, such as utilizing online or hosted Programs
and Services, Tow24 may ask you to provide certain information about yourself by filling out
and submitting a form. It is optional for you to take part in these activities. If you Select to
take part in these activities, however, Tow24 may ask that you provide some personal
information, sensitive personal data or information (as well as certain non-personal
information that may be tied to personal information), including but not limited to your first
and last name, mailing address (including ZIP code), country of residence, e-mail address,
employer, job title and department, and telephone and facsimile numbers, PAN card (if
applicable) and/or any other document to comply with the applicable rules and regulations as
per the government mandate. Depending upon the activity you intend to use on some
Services and Programs, some of the information that we ask you to provide is identified as
mandatory and some as voluntary. If you do not provide the mandatory data with respect to a
particular activity, you will not be able to take part in that activity. Similarly, if you wish to
delete your information that is mandatory data, you will no longer be able to take part in that
particular activity.
When you access the Site and the Services, Tow24 may also collect certain information about
your computer to facilitate, evaluate and verify your use of the Site and the Services. For
example, we may log environmental variables, such as browser type, operating system, CPU
speed, referring or exit webpages, click patterns, Session ID (a unique identifier assigned to
the browser in connection to the Site), and the Internet Protocol (IP) address of your
computer Tow24 also uses such information to measure traffic patterns on the Site and usage
of the Programs and Services. We do not match such information with personal information
held about you by Tow24 unless you provide your consent with regard, except as otherwise
described in this Privacy Policy.
Subject to what is permitted by applicable law, Tow24 may gather and use your personal
information and/or sensitive personal data:
– for Internal record keeping;
– to send periodical promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
provided;
– to contact you for survey, market research purposes and/or to modify the website according
to your interests;
— to agents, contractors, service providers, insurers and external advisers engaged by Tow24
from time to time to carry out, provide services or advise on the functions and activities;
— to other related body corporate /affiliates of Tow24;
— to regulatory bodies, government agencies, law enforcement bodies and courts;
— to any person or organization who Tow24 deems necessary for carrying out the
instructions you give to Tow24 ; and
— any prospective transferee in a scheme of arrangement, amalgamation, merger or sale of
shares or sale of business relating to the whole or part of Tow24.
Particular pages on the Tow24, use ―cookies‖, which will help you use our websites
interactively. A cookie is a small file that a website transfers to your computer’s hard disk,
usually to keep track on your activities while you are connected to that site. The cookies on
Tow24 web pages do not collect information about you, but only about your browser
―session.‖ The cookie makes it easier for you to use the dynamic features of these web pages,
without having to provide the same information again as you move from one page to another.
To protect your privacy, be sure to close your browser completely after you have finished
browsing/ transacting on a website that uses cookies. If you are concerned about the potential
use of information gathered from your computer by cookies, you can set your browser to
prompt you before it accepts a cookie. Most Internet browsers have settings that let you
identify and/or reject cookies.
Information Collected from Interactive Forms
On some of our web pages, we offer interactive forms that let you voluntarily consent to
submit personal information (such as your e-mail, address, name or organization). This
occurs when you are registering for online counselling, various test, quizzes, seminars,
workshops or training sessions offered by Tow24, downloading admission forms from
Tow24. In those cases, all submitted information is used only for the purposes for which it is
intended and is not made available to any third party, other than specifically permitted under
this Privacy Policy.
If required, we may also ask you to provide information of others such as when reporting
suspected piracy. In this instance, we will ask for the person’s or company’s name and
contact information so that we may investigate. Personal information supplied in these
instances will only be used for the purpose being submitted.
(Tow24) also hires other companies to place our banner ads on other websites. Such
companies perform tracking and reporting activities on ads served and user reaction (―third-
party advertisement servers‖). They do not collect any information other than IP addresses
and behaviors associated with those IP addresses on our behalf, and we do not give any
personal information to them. Third-party advertisement servers are subject to their own
privacy policies.
(Tow24) may also allow other companies to display advertisements on certain pages of the
Site or within the Programs and Services. If you click on these advertisements these
companies may place a persistent cookie on your computer which may allow them to display
further advertisements to you. It is our policy to require these companies to provide
accessible methods for you to disable these cookies.
Links to Other Sites
Our Platform may provide links to other websites or application which may collect personal
information about you. We are not answerable for the privacy practices or the content of
these linked websites.
Security Precautions
We maintain reasonable physical, electronic and procedural safeguards to protect your
information. Whenever you access your account information, we provide the use of a secure
server. Once your information is in our possession, we adhere to our security guidelines to
protect it against unauthorized access. However, by using the Platform, the users accept the
inherent security implications of data transmission over the internet and the World Wide Web
which cannot always be guaranteed as completely secure, and therefore, there would always
remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring
the protection of login and password records for his/her account.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy
to reflect changes to our information practices. We will alert you to significant changes by
posting the date our policy got last updated, placing a notice on our Platform, or by sending
you an email when we are required to do so by applicable law.
Effective Date
This Privacy Policy is effective from ( workforce_management@alvantowing.com) and it overrides all existing
polices on the subject matter.
Applicability
This Policy applies to all Personal information collected electronically by Tow24 For any
query, please contact to our Grievance Officer for Data Privacy regulations compliance
Contact Us
If you have any queries relating to the processing/ usage of information provided by
you or the Company's Privacy Policy or if you would like to raise any other inquiries,
you may email us at (workforce_management@alvantowing.com).
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name
and contact details of the Grievance Officer are provided below:
Name: ALVAN TOWING PRIVATE LIMITED
E-mail Id: workforce_management@alvantowing.com
Address:WeWork Latitude, 10th floor, RMZ Latitude Commercial, No. 69/458/69, Bellary Road,
Hebbal, Near Godrej Apt, Bengaluru, Karnataka 560024
If you believe you've been erroneously billed a cancellation fee, you have the
option to request a waiver for the cancellation fee.
For any assistance regarding refunds or issues pertaining to service or payments,
customers are advised to get in touch by either sending an email
(workforce_management@alvantowing.com) or submitting a request.
Cancellation fees are imposed to compensate drivers for the time, energy, and
fuel expended in attempting to reach the designated pickup point.
You may incur a cancellation fee under the following circumstances:
(a) The driver will incur a minimum charge of Rs. 200 if they accept a booking
and subsequently cancel it.
(b) Should the driver cancel the booking after waiting at your pickup location
for 5 minutes or more, a cancellation fee will be applied.
(c) If the customer cancels the trip, a cancellation fee of Rs. 100 will be charged
to the customer.
However, the cancellation fee will not be applied if the driver experiences a
delay of more than 10 minutes in reaching the pickup location beyond the
estimated time of arrival.
If a Driver starts a trip they are ineligible to receive a cancellation fee for that
same trip.
The amount of the cancellation fee may vary based on your city and the chosen
vehicle category.
If a cancellation fee is applicable, it will be deducted from your wallet amount.
Any disputes may be raised via the app